曼谷航空停機坪嚴重延誤的應急方案

In the event of a lengthy tarmac delay affecting any of our flights that depart from or arrive at an airport in China, the contingency plan is as follows:

1. 預定起飛時間延誤 30 分鐘後啟動預案，且此後每隔 30 分鐘：向航班延誤的乘客提供關於延誤原因及延誤現狀的信息（如知悉）。
2. 延誤超過 2 小時（包括 2 小時）：向航班延誤的乘客提供充足的食物和水。
3. 延誤超過 3 小時（包括 3 小時）且無確定的起飛時間：Disembarkation shall be arranged as long as safety and security regulations are strictly followed.
4. Operable lavatory facilities shall be provided while the aircraft remains on the tarmac during the period of delay.
5. Adequate medical attention shall be provided if needed while the aircraft remains on the tarmac during the period of delay.

In the event of a tarmac delay, airport and ground handling agents shall assist the Carrier in providing the related services.