Bangkok Airways temporarily suspends all domestic flights between 7-30 April 2020. Passengers can request for a full refund via www.bangkokair.com/refund or contact our ticketing offices or call Bangkok Airways’s Call Center on 1771 or Tel. +662 270 6699.
For passengers who purchased their tickets via travel agency, please contact their travel agency directly.
Bangkok Airways facilitates passengers who wish to amend their travel plans or cancel flights as a result of the current outbreak of COVID-19, by waiving fees for rebooking, rerouting, and refunding
Passengers are allowed to rebook for a new travelling date up to 31 March 2021 without rebooking fee/no show fee. Fare difference due to different RBD (reservation booking designator) is payable upon reissuance.
For group tickets, passengers are allowed to rebook in the same PNR (passenger name record) for a new travelling date up to 31 March 2021 without rebooking fee. Fare difference due to different RBD is payable upon reissuance.
For group deposits, the deposits shall be kept for group reservations (same PNR) with a new travelling date up to 31 March 2021.
Passengers are allowed to reroute for a new travelling date up to 31 March 2021 without rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets.
All refund applications will be eligible for a full refund (no fee).
Passengers can make any necessary changes by contacting our sales offices, their travel agent or call Bangkok Airways’ Call center on 1771 or Tel. +662 270 6699 or Bangkok Airways Ticket Offices nationwide