Press Release

Bangkok Airways announces ticket handling policy for COVID-19 outbreak incident & Songkran Holidays postponement

Due to the ongoing COVID-19 outbreak, many countries have imposed travel and immigration restrictions which have an impact on Bangkok Airways flights. In addition, Thai government has approved to postpone Songkran holidays which falls on 13-15 April 2020 until further notice in order to prevent the spread of coronavirus in Thailand. Bangkok Airways announces ticket handling policy for passengers, holding Bangkok Airways’ tickets issued worldwide on or before 17 March 2020 with travelling period until 30 April 2020, who no longer wish to travel will have the following options;

1. Reservation change (rebook)
   • All tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to rebook for a new travelling date up to 31 March 2021 without rebooking fee/ no show fee. Fare difference due to different booking class (RBD) is payable upon reissuance.
   • All group booking, reservation, deposit made or paid on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to rebook in the same booking code (PNR) for a new travelling date up to 31 March 2021 without rebooking fee. Fare difference due to different booking class (RBD) is payable upon reissuance.
2. Route Change (Reroute)
   • All tickets issued on or before 17 March 2020 with travelling period until 30 April 2020 are allowed to reroute for a new travelling date up to 31 March 2021 without rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets.
3. Refund Policy
   • 所有在 2020 年 3 月 17 日或之前發出，且旅行期限至 2020 年 4 月 30 日之機票的退款申請，都可全額退還票價，無需收費。

Passengers who booked their tickets through travel agencies are advised to contact their agents for assistance. Passengers who booked their tickets directly through Bangkok Airways may contact Bangkok Airways call center 1771 or +662-2706699 (24 hrs) or contact Bangkok Airways Sales Offices nationwide and overseas.

2020 年 3 月 21 日